Shipping policy

Delivery area and cost

We offer free shipping across the United Kingdom to addresses accepted at checkout. Any delivery restrictions are shown before you place your order.

Dispatch location

Orders are dispatched from fulfilment facilities outside the United Kingdom.

Order Processing Time

Order processing time is 2 to 5 working days before dispatch.

Transit and estimated delivery

Transit after dispatch takes an estimated 5 to 8 working days. The estimated total time from placing your order to receiving it is 7 to 13 working days. This total includes processing; the processing period is not an additional period on top of that estimate.

Working days are Monday to Friday, excluding relevant public holidays. These delivery times are estimates, not a guarantee. We will contact you if we become aware of a delay affecting your order.

Delivery partners

Orders may be shipped with YunExpress or another delivery partner, depending on the delivery service available for your order.

Prices and import charges

Your final order total is shown before you confirm payment. Applicable import duties and import taxes are covered. You will not be asked to pay additional import charges when your order is delivered.

Tracking and address changes

Use the order status link in your confirmation email to check available updates. When your parcel has a tracking number, the dispatch notification includes the tracking link. A shipping label can be created before the carrier receives the parcel.

For help with an order or an address correction, email support@lolxi.com with your order number. We will confirm whether a change is still possible.

Late, missing or damaged deliveries

Contact us if the agreed delivery period has passed, tracking is unclear, or a parcel is marked delivered but has not arrived. We will investigate and arrange the appropriate remedy. You can deal with LOLXI directly.

When we arrange delivery, the goods remain our responsibility until you, or someone you nominate, physically receive them. The limited legal exception for a carrier you independently commission still applies. Please keep damaged packaging where possible to help us investigate; an unboxing video is not required to exercise your rights.

If we miss an agreed essential delivery deadline or refuse delivery, you can end the contract. Otherwise, you can give us an appropriate additional period and end it if we still fail to deliver. If no delivery period was agreed, delivery must take place without undue delay and within 30 days. When you validly end a contract for failure to deliver, we refund the payments due without undue delay.

Returns and refunds

Our Return and Refund Policy explains cancellation, refunds and international returns. Return postage for a change of mind is separate from our free delivery offer.