Privacy policy

Data Controller

Alzahim, LLC, trading as LOLXI, is the data controller responsible for the personal data we use to operate lolxi.com and serve our customers. Contact support@lolxi.com or write to our company address: 30 N Gould St, STE 4000, Sheridan, WY 82801, United States.

Phone : +44 7732 728940.

Personal Data We Collect

We receive information you provide when shopping or contacting us, including your name, contact and delivery details, order information and messages. Payment services process the information needed for your chosen method, and we receive relevant transaction information. Do not send full card details by email.

Shopify and site tools also process device and usage information, such as IP address, browser details and interactions with products, the basket and checkout. Our Cookie Policy explains related technologies and choices.

Cookies

We use cookies and similar technologies to keep our store working, remember your preferences and understand how visitors use our website. Where consent is required, optional analytics and advertising cookies are used only with your consent. You can manage or withdraw your consent through Cookie settings in our footer. Our Cookie Policy explains these technologies and your choices in more detail.

Why we use it

We use information to handle purchases, delivery, returns and customer support as part of our contract with you, or to take steps at your request before a purchase. We process records to meet legal obligations and may rely on legitimate interests to protect the site, prevent fraud and handle claims, taking your rights into account.

Newsletter signup is optional and based on consent. You can unsubscribe through any marketing email or contact us. An order or support enquiry does not automatically subscribe you. Essential order messages are separate. Where consent is required for optional tracking or advertising, you can give or withdraw it through the site's privacy controls.

Third Parties and Data Sharing

We use Shopify to run the store. Payment providers process information needed for the payment method you select at checkout. We share relevant order and delivery information with delivery partners and carriers handling your order, and with providers supporting customer service and email. Providers receive information relevant to their role. Where optional analytics or advertising tools are used, their processing is subject to applicable privacy choices and consent requirements.

We may also disclose information where required by law, to establish or defend claims, or as part of a business transfer with applicable protections.

Shopify services

Our store is hosted by Shopify and uses Shopify Network Intelligence. Shopify processes personal information from visits and purchases, including information about interactions with LOLXI, other merchants and Shopify, to provide enhanced services such as personalization and advertising. Information is shared with Shopify and relevant providers, including providers in other countries. Optional uses requiring consent depend on your choices. Use Cookie settings in our footer to withdraw consent.

Read Shopify's Consumer Privacy Policy for details, and use the Shopify Privacy Portal to withdraw consent, object to Shopify's processing and make other applicable Shopify requests. You can contact LOLXI about information for which we are responsible. Our privacy controls provide the relevant choices for this store.

Data Protection and Security

We use Shopify's hosted store and the payment services selected at checkout to process orders and payments. We share personal data with providers only as needed for their role, as described in this policy.

Please do not send full payment card details or account passwords by email. No method of transmission or storage is completely secure. If you have a concern about the protection of your personal data, contact support@lolxi.com.

Data Retention

We keep information for as long as needed to provide services, manage orders and support, meet legal recordkeeping obligations, and address claims. We consider the type of information, its purpose and applicable requirements. We keep limited consent and suppression records to respect marketing preferences.

International Data Transfers

Information may be processed outside the UK, including in the United States. Where transfer safeguards are required, appropriate legal arrangements must apply, such as recognised contractual safeguards or applicable adequacy decisions. Contact us for information about the safeguards relevant to your data; Shopify's notice describes its own processing and transfer arrangements.

Your rights

Depending on the circumstances, you can request access, correction, deletion, restriction or a portable copy of your information. You can object to direct marketing and certain processing based on legitimate interests, and withdraw consent. We may need proportionate information to confirm your identity. We normally respond within one month and explain any permitted extension.

You can raise a concern with us or complain to the UK's Information Commissioner's Office. We update this notice when relevant practices change and provide further notice or request consent where required.