Frequently Asked Questions

Where do you deliver?

We offer free shipping across the United Kingdom to addresses accepted at checkout. See Shipping and Delivery for details.

When will my order arrive?

Processing before dispatch takes 2 to 5 working days, followed by an estimated 5 to 8 working days in transit. Total estimated delivery is 7 to 13 working days from placing your order to receiving it. Orders are dispatched from fulfilment facilities outside the United Kingdom. See Shipping and Delivery.

How do I track an order?

Use the order status link in your confirmation email and any tracking link in your dispatch notification. Email support@lolxi.com if you need help.

Can I return a product?

For eligible products, notify us within 30 days after receipt, then send them back within 14 days after telling us, unless we agree to collect them. Email us to receive instructions and the correct international return address for your order. Returns are sent to facilities outside the United Kingdom. You pay international return postage for a change of mind, including a correctly supplied item that does not fit. International postage can cost more than a return within the United Kingdom. We cover reasonable return costs for faulty, damaged, incorrect or misdescribed goods. See Returns and Refunds for details; your statutory rights remain available.

What if something is wrong with my order?

Contact us directly about faulty, damaged, incorrect or missing goods. We will investigate and arrange the remedy appropriate to your rights and circumstances.

How are refunds paid?

Following inspection, we process and issue eligible refunds within 7 working days, without undue delay and within the applicable statutory deadline. Refunds go to the original payment method in the currency you paid. After we issue the refund, it may take up to a further 7 working days to appear, depending on your bank or payment provider. Working days are Monday to Friday, excluding UK bank holidays. Our Returns and Refunds Policy explains the inspection process, statutory deadlines and other refund circumstances.

Which payment methods are available?

Available payment methods and providers are displayed at checkout. See Payments and Billing.

How do I choose a size?

Check the measurements for the individual product. Sizing can vary by style. Contact us if a measurement you need is missing.

How do I change marketing preferences?

Use the unsubscribe link in a marketing email or contact us. For optional cookies, open Cookie settings in the footer. Essential order updates are separate from marketing.